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We provide localized service support for global customers through our subsidiaries and dedicated sales and customer support teams with a combination of online and offline support, including customer hotlines, mobile apps and onsite support. As a global leading distributed energy solution provider, we are dedicated to providing comprehensive and professional training in the latest PV technologies, installation, monitoring, troubleshooting techniques, etc.
WE ARE CUSTOMER-ORIENTED
At Growatt, our team is customer-oriented. We are devoted to the development of smart energy solutions using cloud-based digital and information technologies as well as the establishment of an extensive global service network to offer a greater customer experience.
End users, installers, integrators, EPCs and distributors can use our online O&M tools, including Online Smart Service (OSS), ShineDesign and ShineServer to significantly improve their service efficiency. Our OSS system enables installers, integrators and distributors to manage and maintain their solar plants remotely and intelligently for improved service efficiency and reduced O&M costs. In addition, we have built the one-stop solar farm design platform—ShineDesign as well as ShinePhone app and ShineServer to serve the needs of installers and end users.
OSS ShineDesign ShineServer
ShineElite is a series of online and face-to-face training courses we offer to system integrators, installers, EPCs and distributors. To date, ShineElite training sessions have been held in a number of major markets and received compliments from attendees.
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In addition to our training resources, we have established an extensive global service network with experienced service engineers to provide localized service support for our customers. End users, system integrators, installers, EPCs and distributors can call our customer hotlines or email our service team for any issues they experience while using our products.
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